CAREERS

1. NOC Support Technician

We are seeking a proactive and technically skilled NOC (Network Operations Center) Support Technician to join our operations team. The ideal candidate will be responsible for monitoring network performance, responding to service interruptions, troubleshooting connectivity issues, and ensuring the smooth operation of network infrastructure and customer connectivity services.

Key Responsibilities:

• Monitor network systems, links, and customer connectivity to ensure optimal network performance.

• Detect, troubleshoot, and escalate network faults and service outages promptly.

• Provide first-level technical support to customers and field engineers.

• Monitor bandwidth utilization, alarms, and system alerts within the NOC environment.

• Assist in configuring and maintaining routers, switches, radios, and related network devices.

• Document incidents, resolutions, and technical activities accurately.

• Coordinate with field and technical teams to resolve network-related issues efficiently.

• Ensure timely communication and updates during service interruptions or maintenance activities.

• Work on weekends and night shifts.

Requirements:

• Minimum of OND/HND/BSc in Computer Science, Information Technology, Telecommunications, Electrical Engineering, or a related field.

• At least 1-2 years of experience in ISP, NOC operations, or network support.

• Basic knowledge of networking concepts, TCP/IP, wireless technologies, and routing.

• Familiarity with Mikrotik, Ubiquiti, Cambium, or similar network equipment is an added advantage.

• Strong troubleshooting, communication, and problem-solving skills.

• Ability to work effectively under pressure in a fast-paced technical environment.

2. Night Network Support Officer

We are seeking proactive and technically skilled Night Network Support Officers to join our Network Operations team. The ideal candidates will be responsible for monitoring network performance during overnight operations, responding to network alerts, troubleshooting connectivity issues, and ensuring stable network services for customers.

Key Responsibilities:

• Monitor network systems, customer connectivity, and service performance during night operations.

• Detect, troubleshoot, and escalate network faults or outages promptly.

• Monitor network alarms, bandwidth utilization, and system alerts within the NOC environment.

• Maintain accurate incident logs and prepare shift reports.

• Coordinate with field and technical teams to ensure timely issue resolution.

• Ensure continuous network availability and prompt response to service interruptions.

Requirements:

• Minimum of OND/HND/BSc in Computer Science, Telecommunications, Information Technology, Electrical Engineering, or a related field.

• Basic knowledge of networking, wireless technologies, and ISP operations

• Good troubleshooting and problem-solving skills.

• Ability to work effectively during overnight shifts with minimal supervision

• Good communication and customer service skills.

• Experience in ISP/NOC operations will be an added advantage.

Method of Application:

Application is open to candidates who reside in Abuja.

Interested and qualified candidates should send their applications via email to (vacancy@gifrawireless.net) with the Job Title as the subject of the email.

Applicants must attach the following:

• A detailed resume

• A cover letter stating their experience and suitability for the role

• Copies of relevant certifications or qualifications

Alternatively, hard copies of applications can be submitted at GIFRA WIRELESS NETWORK LIMITED Building (Block CR11, P.O.W Mafemi Crescent, Behind Prof. Gambari House, Utako Abuja) with the position applied for boldly indicated on the envelop.